Collection: Supervision and Management


We conducted a number of focus groups, asking our customers what was most important to them in a supervision workshop. Supervisors told us they wanted a workshop that focused on building skills and abilities. Based on their feedback, we’ve revised the Supervision and Management seminar to highlight exercises, learning activities, and group work that build skills and enable learners to self-assess styles, strengths, and goals.

This training covers all the essential functions of supervision, including staffing, managing employee performance problems, delegation, setting and managing to expectations, quality control, and team management. The course material delves into challenging aspects of supervision such as managing difficult employees, giving feedback, working well with one’s boss, and collaboration. Each learner will develop a personal plan for continued success to bring back to their workplace. 

Learning Outcomes

Upon completion of the Supervision and Management training, using HUD regulations and guidance, you should be able to:

  • Identify your roles and functions as a supervisor in a PHA
  • Understand the knowledge, skills, and competencies needed for successful supervision
  • Integrate the PHA's vision, mission, and goals in effective supervision
  • Identify the criteria for effective job descriptions, performance standards, and training
  • Apply principles and steps in effective time management, motivation, delegation, decision-making
  • Understand effective response to employee performance problems, conflict, and crisis situations
  • Apply laws, regulations, and policy to avoid discriminatory actions and minimize liability
  • Identify the elements of a quality control system in supervision

In addition, you will be able to recognize effective techniques for:

  • Communicating to both the team and individuals verbally, in writing, and in meetings
  • Managing diversity and avoiding discrimination
  • Coaching employees
  • Assessing performance problems to identify appropriate action
  • Conducting performance evaluations

Seminar #101-060

View the agenda for in-person classes
View the agenda for live web trainings
METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, course book, and Q&A
LENGTH: Three days
AUDIENCE: Frontline supervisors, middle managers, and executive managers; learners new to supervising staff and seasoned managers seeking to improve target skills; managers seeking to establish a quality supervisory management environment at the PHA to achieve business objectives
EXAM: The certification exam is available for $100. Select the exam during checkout or click here to view a list of certification exams available.
CREDITS: CPE units = 22, CEU units w/ exam= 1.2

Nan McKay & Associates is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.
CPE Sponsor ID# 101539

REGISTER: Select the seminar you'd like to attend from the list of locations and dates below to order online.

By registering for and attending this training, you agree that you will not copy, share, post, or otherwise disseminate training or exam materials, including but not limited to posting on the internet, internal network, shared drive, or other publicly accessible means of access. Unauthorized distribution of NMA materials may result in the loss of your certification and/or legal action. Hotel Recommendations: Please note that these are only recommendations. We also recommend asking for the government rate when booking rooms at any hotel. Cancellations: If you are unable to attend this seminar, you may send a substitute or receive a credit toward a future seminar, to be attended within a one-year period. If you are unable to attend, you must notify NMA in writing at least 60 calendar days prior to the start date of the seminar. If you do not notify NMA in writing, you are responsible for the entire registration fee. If you cancel less than 60 days prior to the start date of this seminar, a cancellation fee of $150 will be assessed. Substitutions must be in writing on company letterhead with the seminar name, location and attendee name, and received by NMA prior to the seminar start date. NMA reserves the right to cancel a seminar at any time. If a seminar is canceled by NMA, registration fees will be refunded or credited in full. NMA is not responsible for airfare, lodging or other related expenses. Please plan ahead by purchasing refundable airfare. Retaking Exams: Exam retake options vary; call for details. You are permitted to fail an exam three times before you are required to retake the seminar. NMA reserves the right to change any policies or pricing at any time and in its sole discretion. For more information regarding refund, complaint and program cancellation policies, please contact our offices at 800.783.3100.