Collection: Self-Sufficiency Service Coordination


Provide self-sufficiency staff with the tools to understand just what it takes to assist a family in moving to economic and housing stability. This 3-day training can teach you the FSS basics, including a variety of topics such as essential steps in case management, key housing and economic self-sufficiency strategies, community collaboration, problem solving, crisis management, resources and referrals, creative FSS and ROSS programs, program assessment, and case studies.

Learning Outcomes

Upon completion of Self-Sufficiency Service Coordination, you should be able to explain and apply HUD regulations and guidance in order to successfully design and manage a family self-sufficiency program.

Day One

  • Define self-sufficiency and determine the self-sufficiency standard in your community
  • Describe and apply the phases, stages, and steps in case management
  • Evaluate participant, program, and community needs
  • Recognize the role of case management in a broad range of disciplines

Day Two

  • Describe the role of planning in case management
  • Identify the purpose and elements of assessing strengths and needs
  • Identify and coordinate resources and referrals
  • Recognize how to monitor progress toward goals

Day Three

  • Practice active listening and other participant-centered techniques
  • Recognize how to assess and respond to a crisis
  • Recognize the mandate of the self-sufficiency programs to coordinate with local resources
  • Evaluate and apply best practices design of a self-sufficiency program

View the agenda for in-person classes
View the agenda for live web trainings
METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, course books, worksheets, and Q&A
LENGTH: Three days
AUDIENCE: FSS and ROSS coordinators, FSS and ROSS managers, FSS and ROSS case managers, and supervisors of these staff
PROGRAM LEVEL: Intermediate
PREREQUISITES: Basic knowledge of the FSS program
EXAM: The certification exam is available for $100. Select the exam during checkout or click here to view a list of certification exams. Please note this class does not offer an in-class exam. An online exam option is available.

CREDITS: CPE units = 24, CEU units w/ exam = 2.1
Nan McKay & Associates is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour. 
CPE Sponsor ID# 101539

REGISTER: Select the seminar you'd like to attend from the list of locations and dates below to order online.

By registering for and attending this training, you agree that you will not copy, share, post, or otherwise disseminate training or exam materials, including but not limited to posting on the internet, internal network, shared drive, or other publicly accessible means of access. Unauthorized distribution of NMA materials may result in the loss of your certification and/or legal action. Hotel Recommendations: Please note that these are only recommendations. We also recommend asking for the government rate when booking rooms at any hotel. Cancellations: If you are unable to attend this seminar, you may send a substitute or receive a credit toward a future seminar, to be attended within a one-year period. If you are unable to attend, you must notify NMA in writing at least 60 calendar days prior to the start date of the seminar. If you do not notify NMA in writing, you are responsible for the entire registration fee. If you cancel less than 60 days prior to the start date of this seminar, a cancellation fee of $150 will be assessed. Substitutions must be in writing on company letterhead with the seminar name, location and attendee name, and received by NMA prior to the seminar start date. NMA reserves the right to cancel a seminar at any time. If a seminar is canceled by NMA, registration fees will be refunded or credited in full. NMA is not responsible for airfare, lodging or other related expenses. Please plan ahead by purchasing refundable airfare. Retaking Exams: Exam retake options vary; call for details. You are permitted to fail an exam three times before you are required to retake the seminar. NMA reserves the right to change any policies or pricing at any time and in its sole discretion. For more information regarding refund, complaint and program cancellation policies, please contact our offices at 800.783.3100.

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