This seminar presents ideas and strategies to improve customer service delivery of individual staff, management, and the organization as a whole, including:
Understanding the context and struggles of customers
Improving staff retention and satisfaction
Developing self-care strategies for staff
Dealing with upset customers
Interviewing persons with disabilities
Creating a customer service environment
AGENDA:View the agenda METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, course book, and Q&A LENGTH: Two days AUDIENCE: Occupancy staff, their supervisors and directors, and all employees who interact with applicants and participants as part of their regular job duties PROGRAM LEVEL: Basic PREREQUISITES: None ADVANCED PREPARATION: None EXAM: No exam
We don't have this session currently on the calendar but if you would like to schedule a training for your agency, please contact firstname.lastname@example.org.
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