Collection: Customer Service Specialist

Purpose

This seminar presents ideas and strategies to improve customer service delivery of individual staff, management, and the organization as a whole, including:

  • Understanding the context and struggles of customers
  • Improving staff retention and satisfaction
  • Developing self-care strategies for staff
  • Dealing with upset customers
  • Interviewing persons with disabilities
  • Creating a customer service environment

Seminar #101-071

AGENDA: View the agenda
METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, course book, and Q&A
LENGTH: Two days
AUDIENCE: Occupancy staff, their supervisors and directors, and all employees who interact with applicants and participants as part of their regular job duties
PROGRAM LEVEL: Basic
PREREQUISITES: None
ADVANCED PREPARATION: None
EXAM: No exam

We don't have this session currently on the calendar but if you would like to schedule a training for your agency, please contact sales@nanmckay.com.