Purpose
This seminar presents ideas and strategies to improve customer service delivery of individual staff, management, and the organization as a whole, including:
- Understanding the context and struggles of customers
- Improving staff retention and satisfaction
- Developing self-care strategies for staff
- Dealing with upset customers
- Interviewing persons with disabilities
- Creating a customer service environment
Seminar #101-071
AGENDA: View the agenda
METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, course book, and Q&A
LENGTH: Two days
AUDIENCE: Occupancy staff, their supervisors and directors, and all employees who interact with applicants and participants as part of their regular job duties
PROGRAM LEVEL: Basic
PREREQUISITES: None
ADVANCED PREPARATION: None
EXAM: No exam