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HCV and Public
Housing
HCV and Public Housing

Partnering with agencies across the country to support and strengthen public housing and voucher programs

Multifamily and Tax Credit

Offering a variety of services for affordable housing providers, agencies, companies, and professionals in the multifamily and LIHTC programs

Grant Management

Providing federal, state and local agencies a deep level of commitment and expertise to meet their current and future disaster relief grant management needs

Training and Products

The industry leader in affordable housing training, certificates, and products

About Us

Our California-based, woman-owned company is one of the most effective, strategic, and compliance-focused organizations serving communities nationwide
Multifamily and
Tax Credit
HCV and Public Housing

Partnering with agencies across the country to support and strengthen public housing and voucher programs

Multifamily and Tax Credit

Offering a variety of services for affordable housing providers, agencies, companies, and professionals in the multifamily and LIHTC programs

Grant Management

Providing federal, state and local agencies a deep level of commitment and expertise to meet their current and future disaster relief grant management needs

Training and Products

The industry leader in affordable housing training, certificates, and products

About Us

Our California-based, woman-owned company is one of the most effective, strategic, and compliance-focused organizations serving communities nationwide
Grant
Management
HCV and Public Housing

Partnering with agencies across the country to support and strengthen public housing and voucher programs

Multifamily and Tax Credit

Offering a variety of services for affordable housing providers, agencies, companies, and professionals in the multifamily and LIHTC programs

Grant Management

Providing federal, state and local agencies a deep level of commitment and expertise to meet their current and future disaster relief grant management needs

Training and Products

The industry leader in affordable housing training, certificates, and products

About Us

Our California-based, woman-owned company is one of the most effective, strategic, and compliance-focused organizations serving communities nationwide
Training and
Products
HCV and Public Housing

Partnering with agencies across the country to support and strengthen public housing and voucher programs

Multifamily and Tax Credit

Offering a variety of services for affordable housing providers, agencies, companies, and professionals in the multifamily and LIHTC programs

Grant Management

Providing federal, state and local agencies a deep level of commitment and expertise to meet their current and future disaster relief grant management needs

Training and Products

The industry leader in affordable housing training, certificates, and products

About Us

Our California-based, woman-owned company is one of the most effective, strategic, and compliance-focused organizations serving communities nationwide
About
Us
HCV and Public Housing

Partnering with agencies across the country to support and strengthen public housing and voucher programs

Multifamily and Tax Credit

Offering a variety of services for affordable housing providers, agencies, companies, and professionals in the multifamily and LIHTC programs

Grant Management

Providing federal, state and local agencies a deep level of commitment and expertise to meet their current and future disaster relief grant management needs

Training and Products

The industry leader in affordable housing training, certificates, and products

About Us

Our California-based, woman-owned company is one of the most effective, strategic, and compliance-focused organizations serving communities nationwide

HCV and Public
Housing
HCV and Public Housing

Partnering with agencies across the country to support and strengthen public housing and voucher programs

Multifamily and Tax Credit

Offering a variety of services for affordable housing providers, agencies, companies, and professionals in the multifamily and LIHTC programs

Grant Management

Providing federal, state and local agencies a deep level of commitment and expertise to meet their current and future disaster relief grant management needs

Training and Products

The industry leader in affordable housing training, certificates, and products

About Us

Our California-based, woman-owned company is one of the most effective, strategic, and compliance-focused organizations serving communities nationwide
Multifamily and
Tax Credit
HCV and Public Housing

Partnering with agencies across the country to support and strengthen public housing and voucher programs

Multifamily and Tax Credit

Offering a variety of services for affordable housing providers, agencies, companies, and professionals in the multifamily and LIHTC programs

Grant Management

Providing federal, state and local agencies a deep level of commitment and expertise to meet their current and future disaster relief grant management needs

Training and Products

The industry leader in affordable housing training, certificates, and products

About Us

Our California-based, woman-owned company is one of the most effective, strategic, and compliance-focused organizations serving communities nationwide
Grant
Management
HCV and Public Housing

Partnering with agencies across the country to support and strengthen public housing and voucher programs

Multifamily and Tax Credit

Offering a variety of services for affordable housing providers, agencies, companies, and professionals in the multifamily and LIHTC programs

Grant Management

Providing federal, state and local agencies a deep level of commitment and expertise to meet their current and future disaster relief grant management needs

Training and Products

The industry leader in affordable housing training, certificates, and products

About Us

Our California-based, woman-owned company is one of the most effective, strategic, and compliance-focused organizations serving communities nationwide
Training and
Products
HCV and Public Housing

Partnering with agencies across the country to support and strengthen public housing and voucher programs

Multifamily and Tax Credit

Offering a variety of services for affordable housing providers, agencies, companies, and professionals in the multifamily and LIHTC programs

Grant Management

Providing federal, state and local agencies a deep level of commitment and expertise to meet their current and future disaster relief grant management needs

Training and Products

The industry leader in affordable housing training, certificates, and products

About Us

Our California-based, woman-owned company is one of the most effective, strategic, and compliance-focused organizations serving communities nationwide
About
Us
HCV and Public Housing

Partnering with agencies across the country to support and strengthen public housing and voucher programs

Multifamily and Tax Credit

Offering a variety of services for affordable housing providers, agencies, companies, and professionals in the multifamily and LIHTC programs

Grant Management

Providing federal, state and local agencies a deep level of commitment and expertise to meet their current and future disaster relief grant management needs

Training and Products

The industry leader in affordable housing training, certificates, and products

About Us

Our California-based, woman-owned company is one of the most effective, strategic, and compliance-focused organizations serving communities nationwide

Collection: Customer Service Specialist

Purpose

This seminar presents ideas and strategies to improve customer service delivery of individual staff, management, and the organization as a whole, including:

Understanding the context and struggles of customers
Improving staff retention and satisfaction
Developing self-care strategies for staff
Dealing with upset customers
Interviewing persons with disabilities
Creating a customer service environment

Seminar #101-071

AGENDA: View the agenda
METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, course book, and Q&A
LENGTH: Two days
AUDIENCE: Occupancy staff, their supervisors and directors, and all employees who interact with applicants and participants as part of their regular job duties
PROGRAM LEVEL: Basic
PREREQUISITES: None
ADVANCED PREPARATION: None
EXAM: No exam

We don't have this session currently on the calendar but if you would like to schedule a training for your agency, please contact sales@nanmckay.com.